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"When written in Chinese, the word "crisis" is composed of two characters. One represents danger, and the other represents opportunity."

John F. Kennedy    


Preparedness Survey

1. Have any specific events moved your organization's senior management team to address the need for systematic Business Contingency Planning? (Resultant initiatives are typically formal: Emergency Plans, Business Continuity Plans and Disaster Recovery Plans - most of which lie beyond the concern of "Due Diligence" which includes Loss Prevention, Risk Management and Workplace Health & Safety.)

     1.A.i. - If Yes , please briefly outline pertinent details.

     

     1.A.ii. - If No , do you think that having such plans could be of value to your organization?

     

     (Please tell us, either way)


2. If "Yes" to #1, is/was there an individual who effectively performed the role of project champion?

     Yes No   (If No, please proceed to question 5.)

          2.B i. - What was that person's job title before assuming that role? 

          2.B ii. - What was/is that person's title during the project? 

          2.B iii. - What is/will be that person's title following project completion? 


3. What prompted that manager to take the champion's role?

     3.1 - appointed as component of management training process     
     3.2 - hired permanently for that role     
     3.3 - contracted as project consultant     
     3.4 - available and recognized as possessing relevant competencies        
     3.5 - requested as natural extension of current role     
     3.6 - expressed interest to others in doing so     
     3.7 - random chance/timing

     
     3.8 - level downgraded to part-time to prepare for retirement

     
     3.9 - drew shortest straw

     
     3.10 - demoted to the role

     
     3.11- often similarly punished by superiors     
     3.12 - other   (please specify)            



4. Titles of senior managers who supported the champion?

     

     

     

     

     

     


5. Since 1995, has your organization had a "threat survey and appraisal" done?

     5.i - If No , do you think that getting one done could be of value to your organization?

          Yes   No   Don't Know   

     5.ii - If Yes , were recommendations made?

          Yes   No   Don't Know   

     5.iii - If Yes , were recommendations implemented?

          Yes   No   Don't Know   


6. Since 1995, has your Management or Audit Committee specifically ordered all those responsible for mission-critical functions (including Human Resources. Marketing, Sales, and CRM) to define and estimate the potential reductions in performance each of their department's would experience if key business processes suddenly became unavailable for any period of one full business day or more?

6.1 - Operations Executive(s) Yes No
6.2 - Customer/Client Business Interface Executive(s) Yes No
6.3 - Human Resources Executive(s) Yes No
6.4 - Marketing Executive(s) Yes No
6.5 - SalesExecutive(s) Yes No
6.6 - Customer Relations Management Executive(s) Yes No
6.7 - Public Relations Management Executive(s) Yes No
6.8 - Legal, Finance, and Accounting Executive(s) Yes No
6.9 - IT Executive(s) Yes No
6.10 - Insurance Industry Consultant(s) Yes No


7. Were cost/benefits (ROI analyses) done to estimate value of those potential performance losses?

     Yes    No


8. Was there significant opposition to commitment to preparing contingency plans?

     Yes    No

     8.C. If so, what reasons were advanced for opposing the preparations?

     


9. What reasoning resulted in committing the resources required to develop such plans?

     

     

     

     

     

     


10. What levels has the deployment of such plans reached thus far?

10-D.- Employee education
10-E. - Employees' families' education
10-F. - Emergency Response Team training
10-G. - Emergency drills for employees
10-H.i - Critical data identification and Tracking
10-H.ii - Backup for vital records
10-I. - Telecommunications backups
10-J. - Management position responsible for contingency preparedness
10.K. - Coordination with government emergency response agencies
10.L. - Alternative ways to operate Information Systems
10.M. - Alternative work sites
10. N. - Crisis Management Team
10.O. - Crisis Operations Center
10.P. - Crisis Management Team training
10.Q. - Requiring critical suppliers to have business continuity plans
10.R. - Electrical power reliability assurance
10.S. - Media preparedness integration
10.T. - Others


11. What level do you believe this organization will reach?

11.D.- Employee education
11.E. - Employees' families' education
11.F. - Emergency Response Team training
11.G. - Emergency drills for employees
11.H.i - Critical data identification and Tracking
11.H.ii - Backup for vital records
11.I. - Telecommunications backups
11.J. - Management position responsible for contingency preparedness
11.K. - Coordination with government emergency response agencies
11.L. - Alternative ways to operate Information Systems
11.M. - Alternative work sites
11.N. - Crisis Management Team
11.O. - Crisis Operations Center
11.P. - Crisis Management Team training
11.Q. - Requiring critical suppliers to have business continuity plans
11.R. - Electrical power reliability assurance
11.S. - Media preparedness integration
11.T. - Others



12. Estimate the level of effort within your organization to date:

     12.U - Time devoted* to the project since preparedness planning began (* in employee-months)
   

     12.V.i - Project Capital Budget
     F-2001-$
     F-2002-$
     F-2003-$

     12.V.ii - Project Resources Budget
     F-2001-$
     F-2002-$
     F-2003-$

     12.W - Project Resources Spent
      F-2001-$
      F2002 - to end of 1st Qtr.-$


13. Have your resultant preparations been evaluated through practice exercises?

      Yes    No

     13.X - What were your estimated cost-effectiveness results (% Return On Investment)? %


14. Have your preparations been evaluated after actual emergencies or crises?

      Yes    No

     14.Y - What were your cost-effectiveness results (% ROI)? %


15. Has preparedness yielded other benefits?

      Yes    No

     15.i - If Yes , please elaborate

     


16. Into which industry category(ies) is your organization perceived to fall?

     

     

     

     

     

     


     16.Z. Number of operating sites 

     16.AA. Number of countries in which this organization transacts business 

     16.BB. Total number of employees (all categories) 

     16.CC. Annual gross receipts $


Please add any further data, information or comments you believe this survey should reflect:

     


THANK YOU VERY MUCH FOR RETURNING THIS CONFIDENTIAL SURVEY TO US

18 - As indicated at the beginning, we will be happy to send you a copy of aggregate responses received. To do so, we need sufficient address information to get one to you. Accordingly, please provide below whatever information we will need to get a copy to you by whichever means you specify.

18.1 - I wish to receive my copy via E-Mail at 
18.2 - I wish to receive my copy via FAX at    
18.3 - I wish to receive my copy via Canada Post
18.3.a - I wish to receive my copy via Canada Post - but marked "CONFIDENTIAL"
18.4 - I wish to receive my copy via UPS
18.4.a - I wish to receive my copy via UPS - but marked "CONFIDENTIAL"


Respondent's Name:

Title:

Respondent's role(s) on management committee(s):

Organization to which above data refers:

Respondent's Street Address:

Municipality:

Province/State:

Direct Telephone:

Extentsion:


 
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